WP SOS Service FAQs

There’s a lot of WordPress security software out there. What have you got that plugins don’t?

Peo­ple. WP SOS ser­vices are human-dri­ven, which means our team has the free­dom and flex­i­bil­i­ty to intel­li­gent­ly respond to com­pli­cat­ed cri­sis sit­u­a­tions that require nuance and adapt­abil­i­ty auto­mat­ed algo­rithms can’t pro­vide. Which is not to say we don’t use any soft­ware at all: we write our own pro­pri­etary secu­ri­ty and mon­i­tor­ing tools built around our process­es, designed so there’s always a clear line where the plu­g­in stops and the peo­ple step in.

What are your work timings?

Does your web­site only work from 9 to 5 each day? Nei­ther do we.
Our team is online 24/7, work­ing round the clock to make sure your web­sites are too.

I have a WordPress crisis! How quickly can you get started?

As quick­ly as you can get it to us. We pro­vide 24-hour ser­vice so we’re able to respond to your prob­lem instant­ly. No more wait­ing around for hours before some­one will even a take a look at the prob­lem.

I don’t have a backup. Will this be a problem?

That’s okay. We under­stand you don’t always have all the bits and pieces in place. Maybe you made back­ups every month until that one time you thought it would­n’t be such a big deal and boom–Murphy’s law. WP SOS pro­vides true dis­as­ter response and recov­ery solu­tions, which means we expect the worst-case sce­nario and deliv­er even in the tough­est sit­u­a­tions. (And for future ref­er­ence, we also pro­vide reg­u­lar back­up ser­vices so you don’t have to wor­ry about being caught with­out cov­er again. Mur­phy can take a hike.)

Okay, so my website is a WordPress Multisite install running on a VPS hosted with Techy Waterbody. Can you work with it?

We work with dif­fer­ent ver­sions of Word­Press and pret­ty much every kind of serv­er set­up there is out there.

What languages do you speak?

Eng­lish, Eston­ian, Span­ish.