WP SOS Service FAQs

There’s a lot of WordPress security software out there. What have you got that plugins don’t?

People. WP SOS services are human-driven, which means our team has the freedom and flexibility to intelligently respond to complicated crisis situations that require nuance and adaptability automated algorithms can’t provide. Which is not to say we don’t use any software at all: we write our own proprietary security and monitoring tools built around our processes, designed so there’s always a clear line where the plugin stops and the people step in.

What are your work timings?

Does your website only work from 9 to 5 each day? Neither do we.
Our team is online 247, working round the clock to make sure your websites are too.

I have a WordPress crisis! How quickly can you get started?

As quickly as you can get it to us. We provide 24-hour service so we’re able to respond to your problem instantly. No more waiting around for hours before someone will even a take a look at the problem.

I don’t have a backup. Will this be a problem?

That’s okay. We understand you don’t always have all the bits and pieces in place. Maybe you made backups every month until that one time you thought it wouldn’t be such a big deal and boom – Murphy’s law. WP SOS provides true disaster response and recovery solutions, which means we expect the worst-case scenario and deliver even in the toughest situations. (And for future reference, we also provide regular backup services so you don’t have to worry about being caught without cover again. Murphy can take a hike.)

Okay, so my website is a WordPress Multisite install running on a VPS hosted with Techy Waterbody. Can you work with it?

We work with different versions of WordPress and pretty much every kind of server setup there is out there.

What languages do you speak?

English, Estonian, Spanish.